Outlet Assistant Retail

Job Description

Job summary
To provide customer service, sales, and operational support within the retail outlet, ensuring smooth day-today operations, accurate transaction processing, and a positive shopping experience. The position supports
the Outlet Manager in product display, sales execution, inventory control, and adherence to company policies
and brand standards. The role contributes directly to achieving sales targets, maintaining outlet presentation,
and promoting customer satisfaction.
Roles and responsibilities
1. Sales & Customer Service
• Welcome, assist, and guide customers in product selection, providing accurate information on prices,
features, and promotions.
• Ensure excellent customer service, addressing inquiries and resolving minor issues courteously.
• Support the achievement of daily and monthly sales targets through active selling and product
recommendations.
• Process transactions accurately through the Point of Sale (POS) system, ensuring correct billing and
receipts.
• Promote ongoing offers, loyalty programs, and new product launches to enhance customer
engagement.
2. Merchandising & Outlet Presentation
• Arrange and maintain attractive, well-stocked product displays in line with visual merchandising
guidelines.
• Ensure proper labeling, pricing, and tagging of all items.
• Maintain overall cleanliness, orderliness, and professional presentation of the sales floor, display
shelves, and fitting areas.
• Report damaged, missing, or low-stock items promptly to the Outlet Manager.
3. Inventory & Stock Handling
• Assist in receiving, unpacking, and verifying deliveries against delivery notes or GRNs.
• Support daily stock counts and reconciliation of variances.
• Maintain accurate stock movement records in coordination with the Warehouse and Sales teams.
• Assist in the safe storage, rotation, and replenishment of products.
• Ensure all stock handling follows company procedures and safety standards.
4. Cash & Transaction Management
• Handle customer payments securely and issue accurate change or receipts.
• Reconcile cash and card transactions at the end of each shift and hand over to the Outlet Manager.
• Maintain confidentiality and integrity in all financial transactions.
5. Customer Relations & Feedback
• Gather customer feedback on products, service quality, and preferences for reporting to the Outlet
Manager.
• Handle returns and exchanges as per company policy and escalate unresolved cases.
• Contribute to building long-term customer relationships through positive interactions and consistent
service.
6. Safety, Security & Compliance
• Adhere to company safety, health, and hygiene standards within the outlet.
• Ensure safe handling of materials, cleaning equipment, and display fittings.
• Report suspicious activities, theft, or safety hazards immediately.
• Comply with company policies, code of conduct, and uniform standards.
7. Teamwork & Operational Support
• Work collaboratively with colleagues and management to ensure daily operational goals are met.
• Support outlet events, promotions, and inventory audits as required.
• Attend regular team briefings and training sessions to enhance product knowledge and service skills.
• Perform any other duties as assigned by the Outlet Manager to support smooth operations.