Information Technology (IT) Officer

Job Description

Job summary
To provide technical support, maintenance, and administration of the Company’s IT systems, infrastructure,
and user services. The position ensures network reliability, hardware and software functionality, and user
support across all departments, contributing to seamless operations in both office and production
environments.
The role supports the implementation of IT policies, cybersecurity controls, and digital transformation
initiatives in line with the Company’s IT strategy, ensuring compliance, efficiency, and data integrity across
textile and garment operations.
Roles and responsibilities
1. Systems Administration & User Support
• Provide first-line technical support to staff on hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, printers, scanners, and other IT peripherals.
• Manage user accounts, passwords, and access permissions in line with IT security protocols.
• Maintain an IT helpdesk system, ensuring prompt issue resolution and user satisfaction.
• Train users on basic IT tools, systems, and data security best practices.
2. Network & Infrastructure Management
• Support setup, monitoring, and maintenance of LAN, WAN, Wi-Fi, and Internet connectivity across all
facilities.
• Troubleshoot connectivity and performance issues to ensure stable and secure communication
channels.
• Ensure all IT equipment is properly maintained, labeled, and inventoried.
• Assist in implementing and maintaining backup and disaster recovery systems.
• Support the maintenance of power backup systems (UPS, stabilizers) for IT equipment.
3. Systems & ERP Support
• Assist in ERP and other enterprise system maintenance, configuration, and troubleshooting.
• Support data entry integrity and reconciliation within ERP modules (finance, HR, procurement,
production).
• Liaise with external system vendors or developers to escalate and resolve application-related issues.
• Provide support in generating standard system reports and analytics as required by departments.
• Participate in user acceptance testing for new modules or upgrades.
4. IT Security & Compliance
• Enforce IT security policies, including antivirus updates, system patching, and access control.
• Monitor system activity to detect and prevent unauthorized access or data breaches.
• Ensure compliance with Data Protection Act 2019, cybersecurity, and IT usage policies.
• Maintain confidentiality of all data and system information.
• Report security incidents and assist in mitigation or recovery procedures.
5. IT Asset & Vendor Management
• Maintain an up-to-date IT asset register, tracking equipment movement and status.
• Monitor software license validity, renewals, and compliance with licensing agreements.
• Support procurement processes by providing technical specifications for IT equipment and services.
• Liaise with service providers for repairs, maintenance, and connectivity support.
• Ensure proper disposal of obsolete IT equipment in accordance with environmental and data security
standards.
6. Digital Transformation & Process Improvement
• Support automation and paperless process initiatives through digitisation of records and workflows.
• Assist in deploying productivity tools such as collaboration software, cloud storage, and digital
dashboards.
• Identify recurring IT issues and recommend process improvements or training interventions.
• Participate in implementation of IT and digital innovation projects led by the IT Manager.
7. Documentation, Reporting & Coordination
• Maintain records of system configurations, service logs, and incident reports.
• Prepare periodic IT performance summaries and submit to the IT Manager.
• Assist in conducting internal IT audits, risk assessments, and compliance reviews.
• Coordinate with other departments to ensure ICT services align with operational needs.
• Support disaster recovery testing and documentation.